NEMT eTraining Support
Welcome to NEMT E Training Support.
This page is designed to help you with account access, course enrollment, and training questions
If you are experiencing any issues with your account or courses, please review the information below.
Account & Login Support
If you are unable to log in or access your account, please check the following:
Ensure you are using the email address you registered with
Use the “Lost your password?” link on the login page to reset your password
Check your spam or junk folder for password reset emails
Password reset links may expire if not used promptly
Important:
For security reasons, passwords cannot be sent by email. Passwords must be reset using the secure password reset link.
Course Access & Enrollment
If you do not see your enrolled courses:
Log in and go to My Account → My Courses
Confirm you are logged into the correct account
If you recently enrolled, allow a few minutes for access to appear
Certificates & Course Completion
Regarding certificates:
Certificates become available after successful course completion
Certificates can be downloaded from your course dashboard
If certificate details appear incorrect, please contact support
Contact Support
If you still need assistance, please contact us by email:
When contacting support, please include:
Your full name
The email address used to register
A brief description of the issue
Including these details helps us resolve your issue faster.
Support Response Time
Support requests are typically responded to within 1 business day.
About NEMT eTraining
NEMT eTraining is a dedicated training platform for Non-Emergency Medical Transportation professionals. This platform is designed to support driver training and may be expanded to serve additional NEMT providers in the future.
